Form Data Omitted when sending by EMail

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    acena
    Asked on November 29, 2017 at 06:55 AM

    Hello ... My form when sending the data by E-Mail, omits the two data fields marked as mandatory: Phone and Date of Birth.

    I enter the control panel of the Jotform and look for the form submissions and they are there...


    Is there a log to see the error and know more?


  • Profile Image
    Kevin_G
    Answered on November 29, 2017 at 09:37 AM

     I would recommend you to check that the fields are indeed included on the email template, this can be done under the settings tab, emails section: 

    15119661681.png

    You may also try deleting the email notification and adding it once again in order to have the updated data. 

    Related guides: 

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    I hope this helps.