Form Data Omitted when sending by EMail

  • acena
    Asked on November 29, 2017 at 6:55 AM

    Hello ... My form when sending the data by E-Mail, omits the two data fields marked as mandatory: Phone and Date of Birth.

    I enter the control panel of the Jotform and look for the form submissions and they are there...


    Is there a log to see the error and know more?


  • Kevin Support Team Lead
    Replied on November 29, 2017 at 9:37 AM

     I would recommend you to check that the fields are indeed included on the email template, this can be done under the settings tab, emails section: 

    Form Data Omitted when sending by EMail Image 10

    You may also try deleting the email notification and adding it once again in order to have the updated data. 

    Related guides: 

    https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    https://www.jotform.com/help/25-Setting-up-Email-Notifications 

    I hope this helps.