- SRSmarketingdeptAsked on November 29, 2017 at 08:41 AM
I tried to upgrade to Bronze at $9.50 but it billed at $19.00. I wish to pay the one of amount to attain the $9.50 per month but your web site will not allow me.
- JotForm SupportChriistianAnswered on November 29, 2017 at 10:47 AM
Our discounted price is only applicable to the Yearly and Bi-Yearly payment schedule.
I checked your account and you are currently subscribed to Bronze Monthly Plan. To avail the discounted price, you will need to choose either Yearly or Bi-Yearly payment schedule.
- SRSmarketingdeptAnswered on November 29, 2017 at 11:21 AM
I would like to change to the yearly billing option immedeatly, I have cancelled the monthly but it will not downgrade until the end of December, will the lower rate be available then ?
- JotForm SupportChriistianAnswered on November 29, 2017 at 12:22 PM
I have updated your subscription to Bronze Yearly (discounted price). You are now on Bronze Yearly plan. Please note that an additional $95 charge was made to your account for the Bronze Yearly subscription. Do let us know if you need further assistance.
- SRSmarketingdeptAnswered on November 29, 2017 at 12:24 PM
Thank you for your help