need my account upgraded asap

  • Profile Image
    Asked on November 29, 2017 at 09:29 AM

    We requested a municipal account that was not completed.  Can we please make this happen today-

    JotForm Support <>
    Jul 12
    to me

    This application is not consider because our sysem do not locate any account TyngsboroughRec neithier account associated with email address

    Please fill out the form again and include valid information.

    Thank you and Regards.


    On Wed, Jul 12, 2017 at 6:47 AM, JotForm <> wrote:

      Nonprofit  Applications
    JotForm Username TyngsboroughRec
    Email Address
    Registered Organization Name Tyngsborough Recreation Committee
    Organization URL
    Evaluate user's application Edit Submission
      Town of Tyng Tax exempt.pdf


    1 Please examine the document in the attachment that proves the organization's nonprofit status.
    2 If the request is correct, to approve the application please click to "Edit Submission", then change the value on the "Approval" hidden drop-down field from "none" to "Yes".
    3 Vice versa, change the related field's value from "none" to "No" to reject the application.
    4 If "Approval" field is already "Yes" or "No", this means this application was previously evaluated and user was informed accordingly.
    5 Archive this email after you complete the application evaluation.

    Note: You must be logged in to JotForm with your Support account to complete the submission edit operation.

  • Profile Image
    Answered on November 29, 2017 at 11:08 AM

    It seems you are applying for a non-profit discount. The JotForm account that was connected to your application was TyngsboroughRec. Please try to re-submit your application with the correct JotForm account ( The correct account username is Recreation with email address For the meantime, I have removed the scheduled downgrade on your account so your account will not be disabled.