- ajaminAsked on November 29, 2017 at 10:32 AM
I had to reset my password and now I'm locked out of my account. It is suspended. Please unlock my account.
- JotForm SupportdavidAnswered on November 29, 2017 at 11:41 AM
We do not allow for the collection of usernames through forms. Our system also picked up on the Mail Chimp brand name in your form title. Those two things resulted in our system automatically suspending your account.
If you would like, we can remove the user ID field from your form and activate your account.
- ajaminAnswered on November 29, 2017 at 12:14 PM
Please remove it and activate my account.
- JotForm SupportdavidAnswered on November 29, 2017 at 01:16 PM
I updated the form and activated your account. Your account and forms should be accessible once again.