Not receiving submissions/signups or sending confirmation emails

  • WestCareCore
    Asked on November 29, 2017 at 12:12 PM

    Please help remedy this issue. People are signing up for an event and i am not receiving notifications that they are signing up. They are not receiving confirmation emails either. My email is on the bounce list and i need this fixed asap. 

    Jotform Thread 1310084 Screenshot
    Page URL: https://form.jotform.com/73247041814149
  • David JotForm Support
    Replied on November 29, 2017 at 1:25 PM

    It seems you have multiple threads for the same question:

    https://www.jotform.com/answers/1310080-Email-bounce-list-no-confirmation-emails-being-sent

    If you have further questions, please follow up in that thread and we will be happy to help.

  • WestCareCore
    Replied on November 29, 2017 at 1:43 PM
    I am not receiving sign ups for this jotform. And they are not receiving confirmation emails from me.
    Gabriela V. McNiel
    Director of Marketing
    WestCare California, Inc.
    gabriela.mcniel@westcare.com
    1900 Gateway Blvd., Ste. 100 | Fresno, CA 93727
    PO Box 12107 | Fresno, CA 93776
    W (559) 251-4800 ext. 20917
    C (559) 970-8477
    (Sent from my iPhone)
    ...
  • Marvih
    Replied on November 29, 2017 at 3:09 PM

    As what my colleague @david said, we will be giving our response in the first thread you created https://www.jotform.com/answers/1310080-Email-bounce-list-no-confirmation-emails-being-sent.

    Thank you.