My PayPal integrated form is not working

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    AnnColburn
    Asked on November 29, 2017 at 02:28 PM

    Hi, Can you please help us with this problem? I am wondering if it is due to the fact that we have one PayPal link set up on the registration form, and another on the membership form. If that is indeed the case, can you tell me how to disable the PayPal button on the registration form, we don't need it for now.


    Thank you,

    Ann

  • Profile Image
    Jim_R
    Answered on November 29, 2017 at 04:44 PM

    Hello Ann - Is this the form that you're currently working on https://www.jotform.com/73238359147160?

    I never made a test submission on that form but from a cloned copy of it, the PayPal redirection worked properly. After submitting the form, I was redirected to PayPal to make the payment.

    Your form is currently integrated with this PayPal account:

    If that's the correct PayPal account email that you want to use, your form should work as intended. On the other hand, if you want to delete the PayPal payment field altogether, just refer to the screenshot above and click the red TRASH BIN icon.

    In case you're working on a different form, please share the Form URL with us so we can check that instead.

  • Profile Image
    AnnColburn
    Answered on November 29, 2017 at 05:43 PM
    Hi There,
    Thank you very much for your reply. Thank you for checking the PayPal
    link. The problem we are having is that the membership jot form form is
    linked on this website: https://saltspringzencircle.org/membership/, which
    is a Word Press hosted site, and when I push "Submit", the Submit button
    switches to "Please Wait" and does not go to PayPal. Do you have a
    suggestion on how to solve it?
    Thank you,
    Ann
    ...
  • Profile Image
    BDAVID
    Answered on November 29, 2017 at 09:48 PM

    It could get stuck due to conflicts between your form's code, and your WP site, please remove your form, and try embedding it with the Iframe code: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code 

    Let us know if you need more help.