Published Form: possible to fix it?

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    wanderwoman
    Asked on November 29, 2017 at 03:32 PM

    I am just about done and ready to send out my Gift Certificate payment form, but I want to be sure the form is functioning as i hope. So yes, I have run many tests sending to my email address, since there is no way to see what is going out, without sending it out.  I am in a time crunch thanks to trying to figure out all this, and I would like to upgrade a to paid account and send out the form tomorrow if possible.  But I need to double check that all is functioning properly...like the return address, and the from field, I would like to make other changes, but it just takes toooooo long.

    Once I publish can I still tweak the form, once I have more time?  Thank you!

  • Profile Image
    liyam
    Answered on November 29, 2017 at 06:10 PM

    Yes, once you publish your form, you can further modify it as you wish. I also checked your form and I see it to be fine, without having to reach any limit at the moment, so you can actually try making an actual submission in order to fully experience the information that sends out to your email, as well as the submissions you receive. We'll just reset the counter right after. But please take note that we can only reset it once. In addition, we are also at the end of the month, meaning we are about to restart the counter on the 1st day of December as well, so feel free to maximize your limits for now.

    If you have additional questions, please let us know.


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    Mike_G
    Answered on November 30, 2017 at 12:27 PM

    If you upgrade your account today to a monthly subscription, your next renewal date would be exactly a month after.

    If your account reaches its limits, you will be notified via email about it. To learn more about your account usages and limits, please see this guide — Understanding-Your-Account-Usage-and-Limits

    I have checked your form and I see that you have integrated it with PayPal. There is a way to test the PayPal payment field in your form without affecting the payment submission limit in your account. To do that, please see Method B of this guide — How-to-Test-your-PayPal-Payment-Form

    If you have other questions or concerns, please feel free to let us know.

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    wanderwoman
    Answered on November 30, 2017 at 12:35 PM

    Thank you,

    So every time some hits submit, it goes toward my limit, even if they do not go through with the actual transaction?  Is this correct and the reason why my link on my email will not go to the Paypal page? 

    Just trying to understand why I am getting the "please wait" message, and want to avoid anyone else receiving it and not being able to make a purchase.  Thanks again!


    Will check Method B link.

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    wanderwoman
    Answered on November 30, 2017 at 12:56 PM

    Hello again,

    Checked out usage page and seems I should be able to complete submitting a form, but still I continue to get the "please wait" message on the preview page after I hit submit.  I need to have this issue resolved. 

    Looked at Method B, I would think I could just hit submit to make sure it is going to the Paypal payment page-rather wasting more time setting a a sand account.  The other day I was able to submit and got to the Paypal page, before adding the preview page.  Might there be an issue here?

    Time is of the essence.  Thank you!

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    aubreybourke
    Answered on November 30, 2017 at 03:07 PM

    I tested your form http://www.jotform.us/form/73313477529159 and it is working correctly. When you fill out the form and hit preview -> submit, it redirects the user to the paypal checkout.


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    wanderwoman
    Answered on November 30, 2017 at 03:41 PM

    Thank you for your reply, yes I know it works if you test it in Jot Form, that is NOT the problem!  It does NOT work in Constant Contact, it gets stuck at "Please Wait."  I have been through this various support techs and no one is able to help me.  I need it to function in my constant contact email I am sending out to my contact list, so people can purchase a gift certificate.  I know if I test it in JotForm that it does what I want.  BUT I need it to work when I send it out in Constant Contact.  This is really holding me up.  If I could get the same person to take me through this it would be so much faster!

  • Profile Image
    aubreybourke
    Answered on November 30, 2017 at 04:23 PM

    I understand perfectly now. You are embedding your form in an email. Most email clients support HTML so you would think this is a good idea. Unfortunately most email clients restrict JavaScript which is needed for JotForm to function.

    That is why your form is getting stuck at "Please wait..."

    As a workaround you could email your form URL as a hyperlink for your users. Once they click on it they will be able to fill out the form in a web browser.

    Where to Find My Form URL?  

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    wanderwoman
    Answered on November 30, 2017 at 05:08 PM

    I AM copying the hyper link into a constant contact email campaign. Just as you say to do.  Is there a way to forward the email to you?  So you can see what is happening?.  I am under a deadline.  Thank you!

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    Jan
    Answered on November 30, 2017 at 08:15 PM

    This is a duplicate post. To avoid any confusion, please wait for the reply of my colleague on your other thread: https://www.jotform.com/answers/1311198.

    Thank you.