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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why dont I receive the notification email?

    Asked by guilhermebrambilla on September 18, 2012 at 09:20 AM

    I use a lot my form related at this link: http://form.jotformz.com/form/20884175520655

    Since 05/09/2012 at 11:38 hours, the emails notification stoped. What can I do to work again?

    I did same tests and I dont know whats happen?

    Test 1 = Create a new notification with another email. Its work but the email registered I cant use at my job.

    Test 3 = Try registered again the notification dont work.

    Test 4 = I check our servers and its not blocked jotform.

    I need help to conitnue using the form.

    Thank You and I need a answer fast as possible.

    Guilherme M. Brambilla




  • Profile Image

    Answered by pinoytech on September 18, 2012 at 10:26 AM

    Hi Guilherme,

    Sorry for the inconvenience that may have caused. Changing your form's notification Sender Email to noreply@jotform.com might solve the issue. Please follow the steps bellow:

    1. While on your form, Click "Setup & Embed" tab then click Email alerts

    2. Click Notification, then click on Reply-To and Recipient Settings

    3. Change Sender Email to noreply@jotform.com and Reply Email to E-mail

    Also, try adding noreply@jotform.com to trusted sender list and try also to white list our JotMail's IP's to avoid rejection of emails https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

  • Profile Image

    Answered by guilhermebrambilla on September 18, 2012 at 10:49 AM
    New response receivedAnd about AutoResponder? How can I do to work?

    Guilherme M. Brambilla
    Estrutura | (43) 3374-1564
    skype: estrutura5.apetit

  • Profile Image

    Answered by pinoytech on September 18, 2012 at 12:10 PM

    Good to hear that you were able to receive notification now. Regarding on autoresponder, please take a look at this user guide article for more detailed information: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Thank you!