Why dont I receive the notification email?

  • Profile Image
    guilhermebrambilla
    Asked on September 18, 2012 at 09:20 AM

    I use a lot my form related at this link: http://form.jotformz.com/form/20884175520655

    Since 05/09/2012 at 11:38 hours, the emails notification stoped. What can I do to work again?

    I did same tests and I dont know whats happen?

    Test 1 = Create a new notification with another email. Its work but the email registered I cant use at my job.

    Test 3 = Try registered again the notification dont work.

    Test 4 = I check our servers and its not blocked jotform.

    I need help to conitnue using the form.

    Thank You and I need a answer fast as possible.

    Guilherme M. Brambilla

     

     

     

  • Profile Image
    pinoytech
    Answered on September 18, 2012 at 10:26 AM

    Hi Guilherme,

    Sorry for the inconvenience that may have caused. Changing your form's notification Sender Email to noreply@jotform.com might solve the issue. Please follow the steps bellow:

    1. While on your form, Click "Setup & Embed" tab then click Email alerts

    2. Click Notification, then click on Reply-To and Recipient Settings

    3. Change Sender Email to noreply@jotform.com and Reply Email to E-mail

    Also, try adding noreply@jotform.com to trusted sender list and try also to white list our JotMail's IP's to avoid rejection of emails https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Thank you!

  • Profile Image
    guilhermebrambilla
    Answered on September 18, 2012 at 10:49 AM
    New response receivedAnd about AutoResponder? How can I do to work?
    Att,

    Guilherme M. Brambilla
    Estrutura | (43) 3374-1564
    skype: estrutura5.apetit
    www.apetit.com.br


  • Profile Image
    pinoytech
    Answered on September 18, 2012 at 12:10 PM

    Good to hear that you were able to receive notification now. Regarding on autoresponder, please take a look at this user guide article for more detailed information: http://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    Thank you!