Why are my forms crashing?

  • Profile Image
    IHSOffice
    Asked on November 29, 2017 at 05:04 PM

    Greetings JotForm!

    I've had a few different complaints recently about my pages crashing and/or not working properly.

    I've also had someone tell me they thought they submitted a form, but it did not go through.


    Can you help me troubleshoot and see what the problem(s) may be?


    This is specifically for my new patient intake questionnaires (2 of them).  



    Thanks in advance!



    Blessings,

    Kristin

  • Profile Image
    Kevin_G
    Answered on November 29, 2017 at 09:32 PM

    Apologies for the inconveniences this may have caused to you. 

    I can see your form is a bit long and the issue might be related to the continue forms later feature, may you please disable such feature? 

    15120082851.png

    If the problem persists, please let us know. 

  • Profile Image
    IHSOffice
    Answered on November 30, 2017 at 11:43 AM
    Thank you for your quick response!
    I will try this setting update!
    Blessings to you,
    Kristin O’Connor
    IHS Office Manager
    clientservices@ihsvt.com
    P: 802-433-4257
    F: 802-433-4260
    www.ihsvt.com
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