Why are my forms crashing?

  • Profile Image
    Asked on November 29, 2017 at 05:04 PM

    Greetings JotForm!

    I've had a few different complaints recently about my pages crashing and/or not working properly.

    I've also had someone tell me they thought they submitted a form, but it did not go through.


    Can you help me troubleshoot and see what the problem(s) may be?


    This is specifically for my new patient intake questionnaires (2 of them).  

    Thanks in advance!



  • Profile Image
    Answered on November 29, 2017 at 09:32 PM

    Apologies for the inconveniences this may have caused to you. 

    I can see your form is a bit long and the issue might be related to the continue forms later feature, may you please disable such feature? 


    If the problem persists, please let us know. 

  • Profile Image
    Answered on November 30, 2017 at 11:43 AM
    Thank you for your quick response!
    I will try this setting update!
    Blessings to you,
    Kristin O’Connor
    IHS Office Manager
    P: 802-433-4257
    F: 802-433-4260
    This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.