I have a form that is acting different when published than in review/build

  • voninsd
    Asked on November 30, 2017 at 9:24 AM
  • Richie JotForm Support
    Replied on November 30, 2017 at 9:52 AM

    May I know what form you are referring to? And sometimes the builder doesn't load as fast as the preview, you need to follow the preview.

    Thanks.

  • voninsd
    Replied on November 30, 2017 at 10:43 AM
    I’m not sure what you are asking???
    I received information from a person that I requested fill out the JotForm that a header didn’t look right over the columes … when I went to preview the form, it looked fine, when I opened in separate window from the publish tab … the header was different than in the build/preview.
    ...
  • Welvin Support Team Lead
    Replied on November 30, 2017 at 12:43 PM

    My colleague is asking for the form URL or the name.

    Your last form ID is this https://form.jotform.com/73314857319159. The first page is the Welcome Page. The header is standard since this is the new form layout. I see no difference in both previews in the form builder and view on my browser.

    If you see something different, a screenshot for us to see would be helpful. Please take one or two and upload it to this thread. 

    https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum