Code appears at head of email when I forward a submission

  • Profile Image
    convenus
    Asked on September 18, 2012 at 11:49 AM

    Hi - I am trying to forward a submission including a standard text before the submission info using Jotform.

     

    Each time i do this all sends Ok but when the email is received there is a lot of code at the top of the email body.

    I am trying to forward submissions to a third party to include the submission details. Can you please advise how I can avoid the code being included or an alternative method.

    Thanks for all your help

  • Profile Image
    fxr
    Answered on September 18, 2012 at 12:50 PM

    Hi,

    Which of your forms is this happening on? 

    Are you forwarding a notification email of a submission or something else?

  • Profile Image
    convenus
    Answered on September 18, 2012 at 01:28 PM
    Hi
    I am trying to forward a submission from the main forms menu
    Just using a test form for now
    Thanks
    Simon
    Sent from my iPad as I am away from my office
  • Profile Image
    convenus
    Answered on September 24, 2012 at 08:19 AM
    Hi - any solution to my problem yet?
    Thanks for your help - I need to get this sorted as I have a client request outstanding.
    Kind regards
    Simon
    Begin forwarded message:
  • Profile Image
    mliz
    Answered on September 24, 2012 at 08:55 AM

    Hi Simon,

    I tested forwarding the submissions to an email on some of your forms from the JotForm administration however I was not able to replicate the HTML code, can you post the test form which you are using?

    We'll await for your response, Thanks!

  • Profile Image
    convenus
    Answered on September 24, 2012 at 09:13 AM
    Hi - I am using the following form:
    https://www.jotform.com/submissions/22012555135947
    I am doing the following:
    Open submissions
    Selecting " Forward Submission"
    Adding text to the start of the form, above the submission details in the form of an explanation.
    I am trying to use this to forward details of each submission to a supervisor for authority to attend a meeting. I would also like to add a link to a simple Jotform that the Supervisor ticks and submits.
    At the moment I get the code above the letter text. Please see my question submitted to the Forum
    Thanks for your help.
    Kind regards
    Simon
  • Profile Image
    convenus
    Answered on September 24, 2012 at 09:47 AM

    Hi - I think I may have a solution.

    Previously I was copying from a Word Doc but i have just tried by copying text to text edit before pasting into Jotform forward submission option. This seems to have solved things - obviously stripped out some rough settings in text. Thanks for your help.

    Kind regards

     

    Simon