- CASPATreasurerAsked on November 30, 2017 at 10:40 AM
Trying to upgrade my account, but when I click on the link a big red image covers the form and I can't navigate through to upgrade.
My account is going to cut off at noon if I don't upgrade, so it's urgent.
Edited to note that this happens at silver and gold levels, but only the credit card renewal form option.
- JotForm SupportJohn_BensonAnswered on November 30, 2017 at 01:07 PM
I tried this on my account and I was not able to replicate the issue. Please log out to your account and log back in. After that, try it again. If the issue still persists, please try using a different internet browser.
Upon checking your account, I can see that you already upgraded to the Gold Plan Yearly successfully. I also can see that you have another subscription (Bronze Plan Yearly). Do you want us to cancel your Bronze subscription?
We'll wait for your reply. Thank you.
- CASPATreasurerAnswered on November 30, 2017 at 01:52 PM
Yes. I still couldn't use a credit card after logging out repeatedly, so I paid via PayPal. Please cancel the bronze subscription and credit the funds back to my Visa card. Thank you.
- JotForm SupportNik_CAnswered on November 30, 2017 at 04:21 PM
Since the price auto-adjusted because of your previous plan, I'm not able to refund further, so I will forward this to our backend team for further checking and handling.
We will inform you further through this thread.