Stripe dashboard: Unable to refund full charge

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    CASPATreasurer
    Asked on November 30, 2017 at 10:40 AM

    Trying to upgrade my account, but when I click on the link a big red image covers the form and I can't navigate through to upgrade.

    My account is going to cut off at noon if I don't upgrade, so it's urgent.

    Edited to note that this happens at silver and gold levels, but only the credit card renewal form option.

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    John_Benson
    Answered on November 30, 2017 at 01:07 PM

    Hi,

    I tried this on my account and I was not able to replicate the issue. Please log out to your account and log back in. After that, try it again. If the issue still persists, please try using a different internet browser.

    Upon checking your account, I can see that you already upgraded to the Gold Plan Yearly successfully. I also can see that you have another subscription (Bronze Plan Yearly). Do you want us to cancel your Bronze subscription?

    We'll wait for your reply. Thank you.

  • Profile Image
    CASPATreasurer
    Answered on November 30, 2017 at 01:52 PM

    Yes.  I still couldn't use a credit card after logging out repeatedly, so I paid via PayPal.  Please cancel the bronze subscription and credit the funds back to my Visa card.  Thank you.

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    Nik_C
    Answered on November 30, 2017 at 04:21 PM

    Since the price auto-adjusted because of your previous plan, I'm not able to refund further,  so I will forward this to our backend team for further checking and handling.

    We will inform you further through this thread.

    Thank you!