My embedded form is not working properly on mobile devices?

  • Profile Image
    bwozniak
    Asked on November 30, 2017 at 11:02 AM

    When trying to select a field to fill out there it this gray box that appears and it won’t select the field to fill out.  It does this in “mobile mode” and “desktop mode” for all mobile devices.

    Please see image attached


    It works fine on a computer.

  • Profile Image
    Nik_C
    Answered on November 30, 2017 at 01:08 PM

    I tested your website on my phone and I was able to replicate this issue.

    Could you please try re-embedding your form by using the code below:

     <iframe id="JotFormIFrame-71945072101145" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/71945072101145" frameborder="0" style="width: 1px; min-width: 100%; height:1093px; border:none;" scrolling="no"> </iframe> 

    Please let us know if that resolves the issue.

    Thank you!

  • Profile Image
    bwozniak
    Answered on November 30, 2017 at 01:43 PM
    I get the same issue..
    I update the code please visit this page to test on your phone.
    https://fastmoneyusa.com/applynow1.htm
    Thank you,
    Bret Wozniak
    FAST MONEY USA
    Office: 773-809-4423
    Cell: 847-971-8779
    Website: www.fastmoneyusa.com
    Email: bwozniak@fastmoneyusa.com
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    ...
  • Profile Image
    Nik_C
    Answered on November 30, 2017 at 03:03 PM

    Thank you!

    Actually, it is working fine now for me:

    1512072149IMG_0F815CA73B7B-1.jpeg

    I was testing on iPhone 7.

    Which device are you using?

  • Profile Image
    bwozniak
    Answered on November 30, 2017 at 07:43 PM
    It is not working fine. I just got this. Our website works 100%. It is only on the embedded form that it does not work. We tried embedding it, and we tried an I frame and it does the same thing please help. [image1.png]
    Bret Wozniak
    Fast Money USA
    Bwozniak@fastmoneyusa.com
    www.fastmoneyusa.com
    ...
  • Profile Image
    liyam
    Answered on November 30, 2017 at 10:27 PM

    Hello Bret,

    Can you tell us from which device you are viewing the page? This way we can replicate and find a fix to the issue.

    We'll look forward to your response.

    Thanks.

  • Profile Image
    bwozniak
    Answered on November 30, 2017 at 10:43 PM
    iPhone 7 with updated software
    iPad mini with 9.35 software
    Samsung galaxy 5 updated software
    iPad mini 2 updated software
    iPhone 5s updated software
    It is mainly on the second page of the form.
    Bret Wozniak
    Fast Money USA
    Bwozniak@fastmoneyusa.com
    www.fastmoneyusa.com
    ...
  • Profile Image
    Nik_C
    Answered on December 01, 2017 at 01:27 AM

    I'm still not able to replicate this issue on iPhone 7, on the latest update.

    Safari:

    151210961830773.jpg

    Chrome:

    151210963997139.jpg

    In which Browser are you testing?


  • Profile Image
    bwozniak
    Answered on December 01, 2017 at 11:43 AM
    I am using safari. It wont work on the other devices I listed as well as my iPhone 7. We tried other browsers as well.
    Thank you,
    Bret Wozniak
    FAST MONEY USA
    Office: 773-809-4423
    Cell: 847-971-8779
    Website: www.fastmoneyusa.com
    Email: bwozniak@fastmoneyusa.com
    [facebook-fmusa][twitter-fmusa]
    This email and any attachments are intended only for the person or entity to which it is addressed and may contain information which is confidential, privileged or otherwise protected from disclosure. Distribution or copying of this email or the information contained herein by anyone other than the intended recipient is prohibited. If you have received this email in error, please immediately notify the sender by return email and please delete and destroy this email and any attachments.
    ...
  • Profile Image
    TREVON
    Answered on December 01, 2017 at 02:30 PM

    I have tested the link and I have seen some inconsistencies when accessing the form using the linked you provided. Sometimes the drop-down does not work well.

    However the same does not happen when I access the form directly which means there is an issue with how the form embed has been done.

    Looking at the thread I have seen my colleague had recommended that use Iframe to embed the form and while testing I noted the form embed you are using is not Iframe.

    Would you kindly try embedding form using iframe and testing the form again. Since Iframe embed is the most recommended as it may not be affected by JavaScript conflicts.

    Kindly use the iframe code below.

     <iframe id="JotFormIFrame-71945072101145" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.com/71945072101145" frameborder="0" style="width: 1px; min-width: 100%; height:1093px; border:none;" scrolling="no"> </iframe>


  • Profile Image
    bwozniak
    Answered on December 05, 2017 at 04:43 PM
    I am still having issues with this can someone please help?
    Thank you,
    Bret Wozniak
    FAST MONEY USA
    Office: 773-809-4423
    Cell: 847-971-8779
    Website: www.fastmoneyusa.com
    Email: bwozniak@fastmoneyusa.com
    [facebook-fmusa][twitter-fmusa]
    This email and any attachments are intended only for the person or entity to which it is addressed and may contain information which is confidential, privileged or otherwise protected from disclosure. Distribution or copying of this email or the information contained herein by anyone other than the intended recipient is prohibited. If you have received this email in error, please immediately notify the sender by return email and please delete and destroy this email and any attachments.
    ...
  • Profile Image
    Marvih
    Answered on December 05, 2017 at 06:06 PM

    Hi it seems you added a button and linked the form from its original URL. I have tested it on my mobile and it also worked for me. Unfortunately I am not able to test it on a embedded one since you have removed it from your website.

  • Profile Image
    bwozniak
    Answered on December 05, 2017 at 06:43 PM
    When first opening the application form for the first time and an iPhone it will not let you submit the form. Only when you refresh the screen will it work.
    Bret Wozniak
    Fast Money USA
    Bwozniak@fastmoneyusa.com
    www.fastmoneyusa.com
    ...
  • Profile Image
    Marvih
    Answered on December 05, 2017 at 08:53 PM

    Could you please try using the lightbox embed code instead of the Pop-up code.

    Please let us know if you are not still able to submit.

  • Profile Image
    bwozniak
    Answered on December 11, 2017 at 04:43 PM
    Can you please take a look at this site page: https://www.fastmoneyusa.com/applynow-jotformLBOX.htm
    and show me where to put the code for the lightbox feature?
    CODE:

    --------------------------------------------------------------------------------------------------
    Answered by Marvih
    Could you please try using the lightbox embed code instead of the Pop-up code.
    Please let us know if you are not still able to submit.
    Thank you,
    Bret Wozniak
    FAST MONEY USA
    Office: 773-809-4423
    Cell: 847-971-8779
    Website: www.fastmoneyusa.com
    Email: bwozniak@fastmoneyusa.com
    [facebook-fmusa][twitter-fmusa]
    This email and any attachments are intended only for the person or entity to which it is addressed and may contain information which is confidential, privileged or otherwise protected from disclosure. Distribution or copying of this email or the information contained herein by anyone other than the intended recipient is prohibited. If you have received this email in error, please immediately notify the sender by return email and please delete and destroy this email and any attachments.
    ...
  • Profile Image
    Marvih
    Answered on December 11, 2017 at 06:22 PM

    Remove/change the area inside the red box.

    1513034472229.png

    Then add the code below instead.

    <script src ="https://form.jotform.com/static/feedback2.js" type="text/javascript"></script><script type="text/javascript">

            var JFL_71945072101145 = new JotformFeedback({

              formId: '71945072101145',

              base: 'https://form.jotform.com/',

              windowTitle: 'Credit Application',

              background: '#FFA500',

              fontColor: '#FFFFFF',

              type: '0',

              height: 500,

              width: 700,

              openOnLoad: false

            });

        </script>

          <button><a class="btn lightbox-71945072101145" style="margin-top: 16px">

            Apply Here

          </a></button>