What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    email says I've reached my limit, but my forms aren't secure

    Asked by jeninehoff on September 18, 2012 at 12:15 PM

    I got an email stating that I've reached my limit for secured submissions, but as far as I know, none of my forms are secured.  Can you confirm that for me?

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    Answered by jeanettebmz on September 18, 2012 at 12:54 PM

    Hi, I have already reset your submission SSL counter , please note this can be done only once

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    Answered by jeninehoff on September 18, 2012 at 01:18 PM

    Thank you, but is it possible for you to confirm that I don't have any SSL forms?  If I do, I'd like to reset them to unsecure.  Thanks.

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    Answered by jeninehoff on September 18, 2012 at 01:26 PM

    And now my forms have been disabled.

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    Answered by jeanettebmz on September 18, 2012 at 01:45 PM

    Hi again

    I have reactivated your account. There is no way for us to know which forms are embedded using SSL

    You need to check into your pages's code if they are embedded using the sintax

    https://secure.xxxx.xxxx

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    Answered by jeninehoff on September 18, 2012 at 02:11 PM

    When I click on the embed form wizard button for my forms it indicates that none of my forms are secure, so I'm not sure why the count keeps going up.

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    Answered by jeanettebmz on September 18, 2012 at 02:19 PM

    You have to find out this IN your webpage code, simply click on the pages where the forms are embedded , do right click and  choose View Source code, look for "jotform" and you should be able to find your form embedded code. Check what is the beggining of the URL , if it is https, you should remove it and embed it using the normal way

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    Answered by jeninehoff on September 18, 2012 at 03:42 PM

    Well there's my problem ;)

    Thanks!