Email not responded to kindly help

Can someone please contact me??  I have emailed several times without a response.  I love the program but the customer service is non existent!!

Apologies that your emails have not been responded to. We sincerely apologies for any inconveniences caused.

Unfortunately at the moment we only offer support using the forum and the email support@jotform.com.

Would you kindly share the challenge you are facing and we will be glad to assist.