Reguired fields & Mail Confirmetion description

  • Profile Image
    Lexar
    Asked on September 18, 2012 at 12:26 PM

    After the form worked for a little while, there is no more required control and the form can even be send with empty fields (in spite of the fact that for all fields the Required option is set to Yes).

    Also when enabliyng the e-mail Confirmation feature I get the second field but no description like "Confirm Address" therefore the users may not understand what this empty field is there for.

    Tjhanks for help

    Regards

  • Profile Image
    EduardoMendez
    Answered on September 18, 2012 at 01:08 PM

    Hello Lexar,

    I noticed that you embeded the HTML code on the page given.  It may be a good suggestion to embed the form as an iFrame in order to avoid conflicts.

    Here is a guide on how to find the iFrame embed-code.

    Please try this and let us know if you need further assistance.

  • Profile Image
    Lexar
    Answered on September 19, 2012 at 02:55 AM

    Thanks for the kind reply.

    Well I guess the form is embedded as an iFrame, this is the code I inserted in html file:

    -------------------

    <iframe allowtransparency="true" src="//form.jotformeu.com/form/22611265979360" frameborder="0" style="width:100%; height:1401px; border:none;" scrolling="no">

    </iframe>

    -----------------

    But still I have the followingissues:

    1-No control to required fields in spite the option is set to Yes and the form can be sent even completely empty.

    2 - The second field of the mail confirmation don't show its description in spite of the fact that in the editing mode the description is correctly inserted.

    I tried with Safary, Chrome & Firefox but all are the same.

    On top of this today the SEND button disappeared...

    Tks

    Lexar

  • Profile Image
    NeilVicente
    Answered on September 19, 2012 at 03:10 AM

    @Lexar

    Your form might have been affected by a delay problem with regards to updating.

    Kindly try using the embed codes below, then let us know whether it makes any difference or not.

    <iframe allowtransparency="true" src="//form.jotformeu.com/form/22611265979360" frameborder="0" style="width:100%; height:1401px; border:none;" scrolling="no">

    </iframe>


    We'll be looking forward to your results. Thanks!

  • Profile Image
    idarktech
    Answered on September 19, 2012 at 03:18 AM

    @Lexar.

    It should be fine by now. It was caused by an apostrophe (') in your confirmation email hint. I have removed it and everything seems to work normally as expected. I believed this is a bug with the email confirmation field. I will be forwarding this to our developers. Please avoid using this symbol on your confirmation email hint until further notice.

    Thanks!

  • Profile Image
    Lexar
    Answered on September 19, 2012 at 09:19 AM

    Thanks Eduardo, NeilVicente & Idarktech,

    In fact now thigs are working fine again :-) The "apostrophe" matter was the problem. Hope you can fix it soon.

    Thnaks again for the tremendously efficient help!

    Ciao

    Enrico