What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    updating credit card info

    Asked by kalohe00 on September 18, 2012 at 12:36 PM

    How do I update my credit card info, on file, for payments?

  • Profile Image

    Answered by pinoytech on September 18, 2012 at 12:47 PM


    Since you are using our gateway Plimus for paying your subscription. Please follow this simple steps:

    1. Find your Plimus username in the email that was sent to you when you first paid for your subscription.

    2. If you don't remember your password, you can reset your Plimus password by entering your email and your Plimus username in this page: https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    3. Login to Plimus via this page: https://cp.plimus.com/jsp/account_login.jsp?

    4. Go to My Account then click "Change" on the payment method column (far right side) of your active JotForm Subscription.

    5. Save the changes that you made.

    Hope you find this information helpful and informative.

    Thank you!