Form on my website is stuck in "Please Wait" after hitting the submit button

  • safronbakery
    Asked on November 30, 2017 at 8:27 PM
    I have a different issue I hope you can help me with
    now I have the form in my website , but I can not submit it , it says
    please wait for very long time . Am'I missing something?
  • Marvih
    Replied on November 30, 2017 at 8:38 PM

    Please try using the "iFrame Embed" code in your website if you are using the Javascript one.

    Form on my website is stuck in Please Wait after hitting the submit button Image 10

    Form on my website is stuck in Please Wait after hitting the submit button Image 21


    There might be a Javascript conflict with your form and your website so it is recommended to use the iFrame embed code instead.

    If the issue is still not fixed after using the iFrame code. Try removing the <script></script> part. The code should now be like this:

    <iframe

          id="JotFormIFrame-73304049383152"

          onDISABLEDload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/73304049383152"

          frameborder="0"

          style="width: 1px;

          min-width: 100%;

          height:539px;

          border:none;"

          scrolling="no">

        </iframe>


    Please give us your website's URL if the issue is still not fixed so we can do further check.

    Thank you.


  • safronbakery
    Replied on December 1, 2017 at 9:43 AM
    Thank you . it looks like it only works with wordpress code , my URL is
    safronbakery.com
    ...
  • Kiran Support Team Lead
    Replied on December 1, 2017 at 11:35 AM

    I have checked the Cake Orders page on your website and see that it is currently password protected. Generally, the default Javascript embed method should be working fine for WordPress website.

    1512145151EmbedJavascriptV4 Screenshot 10

    If the form is still not working, the iframe embed method that was provided by our colleague should be working fine. Please share the web page where the form is embedded to check the issue further and assist you.

  • safronbakery
    Replied on December 1, 2017 at 1:36 PM

    I did , but the only code that works is the WordPress , I also removed the password protection. I still have the same isuue


  • Mike
    Replied on December 1, 2017 at 3:37 PM

    Are you still experiencing the submission issue? What device do you use to submit the form?

    I was able to submit your form at http://safronbakery.com/cake-orders/ using Google Chrome browser on Windows 7 desktop.

    Form on my website is stuck in Please Wait after hitting the submit button Image 1 Screenshot 20

  • safronbakery
    Replied on December 1, 2017 at 5:43 PM
    Thank you Mike , It looks like , I got it to work by using WordPress.gov ,
    Thanks again
    ...
  • Marvih
    Replied on December 1, 2017 at 8:01 PM

    Glad that it is now working perfectly .