Form on my website is stuck in "Please Wait" after hitting the submit button

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    safronbakery
    Asked on November 30, 2017 at 08:27 PM
    I have a different issue I hope you can help me with
    now I have the form in my website , but I can not submit it , it says
    please wait for very long time . Am'I missing something?
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    Marvih
    Answered on November 30, 2017 at 08:38 PM

    Please try using the "iFrame Embed" code in your website if you are using the Javascript one.

    151209213733.png

    151209215934.png


    There might be a Javascript conflict with your form and your website so it is recommended to use the iFrame embed code instead.

    If the issue is still not fixed after using the iFrame code. Try removing the <script></script> part. The code should now be like this:

    <iframe

          id="JotFormIFrame-73304049383152"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/73304049383152"

          frameborder="0"

          style="width: 1px;

          min-width: 100%;

          height:539px;

          border:none;"

          scrolling="no">

        </iframe>


    Please give us your website's URL if the issue is still not fixed so we can do further check.

    Thank you.


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    safronbakery
    Answered on December 01, 2017 at 09:43 AM
    Thank you . it looks like it only works with wordpress code , my URL is
    safronbakery.com
    ...
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    Kiran
    Answered on December 01, 2017 at 11:35 AM

    I have checked the Cake Orders page on your website and see that it is currently password protected. Generally, the default Javascript embed method should be working fine for WordPress website.

    1512145151EmbedJavascriptV4.png

    If the form is still not working, the iframe embed method that was provided by our colleague should be working fine. Please share the web page where the form is embedded to check the issue further and assist you.

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    safronbakery
    Answered on December 01, 2017 at 01:36 PM

    I did , but the only code that works is the WordPress , I also removed the password protection. I still have the same isuue


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    Mike
    Answered on December 01, 2017 at 03:37 PM

    Are you still experiencing the submission issue? What device do you use to submit the form?

    I was able to submit your form at http://safronbakery.com/cake-orders/ using Google Chrome browser on Windows 7 desktop.

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    safronbakery
    Answered on December 01, 2017 at 05:43 PM
    Thank you Mike , It looks like , I got it to work by using WordPress.gov ,
    Thanks again
    ...
  • Profile Image
    Marvih
    Answered on December 01, 2017 at 08:01 PM

    Glad that it is now working perfectly .