Error with Insightly integration

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    cozycoverz
    Asked on November 30, 2017 at 09:08 PM

    I was excited to see the Insightly integration, and it was easy to set up.  Except I got this error when attempting to submit the form:

    "Insightly Integration Error! Field 'LAST_NAME' cannot be empty." (see attached)

    But "Last_Name" is not an available field to choose when setting up the integration in Jotform - there is only "Full Name" (whether you choose to send to Leads or Contacts). However, all of the other fields are available to choose - even the custom ones I created Insightly.

    The integration is unusable like this.  Can this be fixed?

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    amy
    Answered on December 01, 2017 at 01:35 AM

    If you are talking about this form, I see two separable fields for the first name and last name. 

    1512110112Screen Shot 2017-12-01 at 09.3

    I would like to suggest using a standard Full Name field for mapping. 

    1512110121Screen Shot 2017-12-01 at 09.3

    Please give it a try and let us know if your problem persists.

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    cozycoverz
    Answered on December 01, 2017 at 02:04 AM

    I did use the Full Name field initially.  After I got the error, I tried switching to a First Name and Last Name.  The problem is that Insightly wants Last Name and First Name, but the only Insightly field to choose in your integration setup is "Full Name" - that's not an Insightly field.

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    amy
    Answered on December 01, 2017 at 03:22 AM

    I'm currently checking the issue. Please allow me some time to further check on this. I'll get back to you once I've found results.

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    amy
    Answered on December 01, 2017 at 03:30 AM

    I cloned your form on my end and integrated the "Insightly" integration with my form. Also, I have added the "Full Name" field to my cloned form. You can see my integration settings in the screenshot below:

    1512116728Screen_Shot_2017-12-01_at_11_2

    When I try to submit the form, I am able to submit it successfully. 

    1512116759Screen Shot 2017-12-01 at 11.2

    This is also my Insightly contact list result:

    1512117008Screen_Shot_2017-12-01_at_11_2

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    cozycoverz
    Answered on December 01, 2017 at 10:26 AM

    Thank you!  I had created this form some time ago, and my "Full Name" field wasn't the same type of field as your current one - which is actually two fields in one (First and Last).  So I replaced it with the new "Full Name" field and now it works fine.


    Excellent integration - super easy to set up.  Thanks for your help!

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    John_Benson
    Answered on December 01, 2017 at 12:19 PM

    Thank you for updating us and we are glad that it is now working for you.

    Contact us again at this link if you need assistance.