Not receiving a submission notification and person submitting isn't either

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    Asked on November 30, 2017 at 11:25 PM

    I am not sure why

    I am not getting notifications when a form it submitted 

    Also, why person submitted is not getting a copy 

    I opped to use my own SMTP with my Google account - 

    Is there any way you can check what may be the issue?  I am planning to go live tomorrow!

    thank you


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    Answered on December 01, 2017 at 03:20 AM

    I tested one of your forms, but I did not receive an Autoresponder email.

    I saw that you are using your own email address as the Sender Email. Most likely you did not set your SMTP credentials correctly. Please double check your SMTP credentials.

    How to Edit/Delete Sender Emails on SMTP Settings

    Considering that you are using Gmail, please check this guide:

    How to Use Your Gmail Account as Your Email Sender via SMTP

    You can also change the Sender Email to our default email address and test your form again. If you previously did not receive the emails from our email address, please check your spam folder and here are emails coming form @jotform mark them as not spam.