Bill recieved when upgrading account

  • JBsignsbvba
    Asked on December 1, 2017 at 7:43 AM

    Hi,

    I am a new client (recently) at your business.

    Now I received a possibility to upgrade from bronze to silver.

    If I agree with this, what bill will I receive from you?

  • Chriistian Jotform Support
    Replied on December 1, 2017 at 10:04 AM

    If you upgrade your account to our paid plans, an invoice receipt will be generated every payment. You can choose different Payment Schedule (Monthly, Yearly, or Bi-Yearly) and Payment Method (Credit Card/Debit Card, Paypal, or Check/Purchase Order/Wire Transfer) in upgrading your account.

    15121404392017 12 01 2259 Screenshot 10

    For instructions on how to upgrade your account, you can check this guide: How to Upgrade My Account.

  • JBsignsbvba
    Replied on December 1, 2017 at 10:29 AM

    Hi Chriistian,

    thanks for your answer.

    Fact is that I've just payd for the bronze and this week I received the promo.

    So, if I upgrade, what will I pay or can you give me an upgrade at the same price?


    1512142094ScreenShot387 Screenshot 10

  • Mike_G JotForm Support
    Replied on December 1, 2017 at 12:24 PM

    Since your account is currently subscribed to our Bronze plan, you may need to upgrade to a Silver plan or Gold plan to avail the End of Year Sale promo.

    The promo is only available to our yearly and bi-yearly payment method.

    If you avail the promo and upgrade your plan, a credit balance for the unused time of your current (Bronze) yearly plan will be applied to the price of the plan that you will be upgrading to.

    I hope this helps. If you have other questions or concerns, please feel free to contact us again anytime.