- JBsignsbvbaAsked on December 01, 2017 at 07:43 AM
I am a new client (recently) at your business.
Now I received a possibility to upgrade from bronze to silver.
If I agree with this, what bill will I receive from you?
- JotForm SupportChriistianAnswered on December 01, 2017 at 10:04 AM
If you upgrade your account to our paid plans, an invoice receipt will be generated every payment. You can choose different Payment Schedule (Monthly, Yearly, or Bi-Yearly) and Payment Method (Credit Card/Debit Card, Paypal, or Check/Purchase Order/Wire Transfer) in upgrading your account.
For instructions on how to upgrade your account, you can check this guide: How to Upgrade My Account.
- JBsignsbvbaAnswered on December 01, 2017 at 10:29 AM
thanks for your answer.
Fact is that I've just payd for the bronze and this week I received the promo.
So, if I upgrade, what will I pay or can you give me an upgrade at the same price?
- JotForm SupportMike_GAnswered on December 01, 2017 at 12:24 PM
Since your account is currently subscribed to our Bronze plan, you may need to upgrade to a Silver plan or Gold plan to avail the End of Year Sale promo.
The promo is only available to our yearly and bi-yearly payment method.
If you avail the promo and upgrade your plan, a credit balance for the unused time of your current (Bronze) yearly plan will be applied to the price of the plan that you will be upgrading to.
I hope this helps. If you have other questions or concerns, please feel free to contact us again anytime.