Why has my form language German translation disappeared for no reason?

  • Profile Image
    cedricbrusselmans
    Asked on December 01, 2017 at 08:36 AM

    Hello,

    Our company is counting on JotForm to attract and convert visitors and I have recently observed that the platform seems less and less stable e.g. we have translated - and saved - our form in Dutch and German, now only the Dutch version is available;

    when I select the advanced design builder, the form is not in the same look & feel as it was in the regular builder
    ;
    tooltip/rollover help texts appear in their default language (English) whereas they should appear in French...


    Could you explain what is going on please and fix those issues?


    Also, there are more and more ads on the platform to upgrade or buy extra features of Jot Form.

    I hope that if you are running out of cash to properly maintain this (terrific) tool, you would advise us so we can look for a back-up plan or make donation :)

    Thank you,

    Cedric


  • Profile Image
    BDAVID
    Answered on December 01, 2017 at 10:23 AM

    We apologize for the inconvenience. What is the form where the  German language disappeared?

    Your other bug reports will be addressed in the following threads: 

    https://www.jotform.com/answers/1312277 

    https://www.jotform.com/answers/1312278 

  • Profile Image
    cedricbrusselmans
    Answered on December 02, 2017 at 07:49 AM

    Hello BDDAVID,

    This is the name of the form:

    "TEST ANAND - Cadac Group BIM Price Calculator"

    Can you access it?

  • Profile Image
    TREVON
    Answered on December 02, 2017 at 10:48 AM

    Thank you for sharing the affected form. I have investigated the issue and I would like to escalate it to our Level2 support team for further analysis and resolution. We will update you on this thread once the issue is resolved.

    Our sincere apologies for any inconveniences caused.

  • Profile Image
    Helen
    Answered on December 19, 2017 at 06:16 AM

    Hello Cedric,

    Thank you for reporting this issue to us and sorry for this late response.

    The German Translation is viewing on your form properly. Please check your form again and if you have still problem, do not hesitate to contact us.

    Thanks,