JotForm not available: This site can't be reached showing up.

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    Longueville17
    Asked on December 01, 2017 at 10:37 AM

    Hello, we haven't been able to access the website for the whole day, whenever we go pas the initial login we get an error message... anything happening?

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    aubreybourke
    Answered on December 01, 2017 at 12:22 PM

    I checked your account. And there is no issue that I can see.

    Can you please try again?

    And if you cant get in take a screenshot of the problem for us to understand better:

    How to Post Screenshots to Our Support Forum

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    Longueville17
    Answered on December 01, 2017 at 01:05 PM

    72542389898375Sorry, but I still cannot access it, I tried to send a screenshot, please let me know if you can see it!

    Thank you

    Daniela

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    aubreybourke
    Answered on December 01, 2017 at 02:39 PM

    Sorry but your screenshot didn't come through. 

    I whitelisted your IP. So there's a good chance it will work now. Please try again.

    If its not working, you can resend that picture. I'm not sure what's going wrong here. I need more information.

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    Longueville17
    Answered on December 06, 2017 at 10:46 AM

    Sorry for the delay but I've been away.

    Please see the screenshot below, the system is still not working. We can access the account but each time we try to click on further options we get this message:1512575141JotForm not loading.pdf.png

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    Kevin_G
    Answered on December 06, 2017 at 11:50 AM

    Apologies for the inconveniences this may have caused to you. 

    I have been checking your form http://www.jotformeu.com/form/72542389898375 and it seems to be working on my end, please note that may be that the JotForm sub domain has been blocked by your email provider so I would recommend you to ask them for this or try using a different network. 

    You may also check if any of the following links will open: 

    https://www.jotform.com/form/72542389898375

    http://form.jotform.com/form/72542389898375

    Please let us know how it goes. 


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    Kevin_G
    Answered on December 06, 2017 at 11:50 AM

    Also, please check that there is not any plugin, add on or some security software on your computer blocking the link.