What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Limit on forwarding submissions? More notification delivery problems.

    Asked by Contact6 on September 18, 2012 at 02:26 PM

    I have a free account, and it looks like I've reached my limit for forwarding submissions. Did I miss the part of the pricing page that talks about limits to forwarding submissions to an e-mail address?


    I have three notifications set up, and not all of them are getting through. We have a corporate e-mail address we use and a back-up Gmail account. The ones that don't make it don't come to either account.

    Any other ideas on how to make sure ALL notifications make it through to our two e-mail accounts?


    P.S. I've already had the guys at corporate whitelist all eight of those IP addresses you've suggested to other users.

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    JotForm Support

    Answered by EduardoMendez on September 18, 2012 at 03:32 PM

    @Contact6 I have reviewed your account and have found no errors. I have three notifications set up, and not all of them are getting through. Is there a reason that you feel you are missing submissions? You can add as many e-mail addresses as you would like to the notifications that you currently have. Simply separate the addresses with a comma.

    Please let us know how we can further assist you.
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    Answered by pinoytech on September 18, 2012 at 03:36 PM

    Please take a look at my colleagues response on this thread regarding on this matter: http://www.jotform.com/answers/103990-We-are-getting-an-error-message-when-we-are-sending-embedded-emails

    Thank you!