Limit on forwarding submissions? More notification delivery problems.

  • Profile Image
    Contact6
    Asked on September 18, 2012 at 02:26 PM

    I have a free account, and it looks like I've reached my limit for forwarding submissions. Did I miss the part of the pricing page that talks about limits to forwarding submissions to an e-mail address?

     

    I have three notifications set up, and not all of them are getting through. We have a corporate e-mail address we use and a back-up Gmail account. The ones that don't make it don't come to either account.

    Any other ideas on how to make sure ALL notifications make it through to our two e-mail accounts?

     

    P.S. I've already had the guys at corporate whitelist all eight of those IP addresses you've suggested to other users.

  • Profile Image
    EduardoMendez
    Answered on September 18, 2012 at 03:32 PM

    @Contact6 I have reviewed your account and have found no errors. I have three notifications set up, and not all of them are getting through. Is there a reason that you feel you are missing submissions? You can add as many e-mail addresses as you would like to the notifications that you currently have. Simply separate the addresses with a comma.


    Please let us know how we can further assist you.
  • Profile Image
    pinoytech
    Answered on September 18, 2012 at 03:36 PM

    Please take a look at my colleagues response on this thread regarding on this matter: http://www.jotform.com/answers/103990-We-are-getting-an-error-message-when-we-are-sending-embedded-emails

    Thank you!