What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    e.g., How can I create a successful survey form?

    Asked by domco on September 18, 2012 at 02:34 PM

    Is there support for jotform, my form used to eome to me by way of my email address but it not longer works and I need a jotform person to look at it.

  • Profile Image

    Answered by pinoytech on September 18, 2012 at 02:54 PM

    Hi domco,

    Sorry for the inconvenience that may have caused. Regarding on this issue, can you please provide us form ID or form url for us to check your form and for further assistance?

    Thank you!

  • Profile Image

    Answered by on September 18, 2012 at 03:21 PM

    Thank you for a quick response, I only have one form and this is the link


    <script type="text/javascript" src="http://form.jotform.com/jsform/11021255732"></script>

    Let me know if you need any thing else. I noticed I have not received any request from my web site using the service request on my site which in turns uses the jot form so I did a test request and i do not reveive them. I loged onto jot form and did a test and it did not work however the test on the reply part did pass the test so its the main form seems to have stoped working ..

  • Profile Image

    Answered by pinoytech on September 18, 2012 at 03:29 PM

    Have you tried already re-creating new email notification on your form? If not, please give a try. Delete your previous email notification then create new notification.

    Thank you!