Using page breaks set to auto next page, but on filling in the form it doesn't move on to the next page

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    mwilsonl
    Asked on December 01, 2017 at 04:13 PM

    What's going on? Am I missing something?

    Thanks for you help.

    Michael

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    Kevin_G
    Answered on December 01, 2017 at 06:57 PM

    The feature will work only with radio button and drop down fields, here is an example: https://form.jotform.com/73346905537968 

    I can see on your form that you're using a widget so you will need to switch to any of the above  mentioned fields. 

    I hope this helps. 

  • Profile Image
    mwilsonl
    Answered on December 01, 2017 at 07:43 PM
    Hi Kevin_G
    Thanks. Using Auto Next was a mistake, so I've removed it.
    But using page breaks, on filling in the form, it still doesn't move on to
    the next page. Any idea why not?
    Michael
    ...
  • Profile Image
    Mike_G
    Answered on December 02, 2017 at 05:23 AM

    Just like what my colleague, Kevin, have mentioned the Page Break's Auto Next feature will only be triggered if the last field on the page which should be either a drop-down field or a radio button field is filled.

    In this sample form — https://form.jotform.com/73352281681962, the auto next is not triggered on the first page even if the last field is filled because the field is not a radio button field or a drop-down field. However, the auto next feature is triggered on the second page if you fill in the last field which is a drop-down.

    I have checked the form you shared with us and it no longer has any page break. If you are having issues moving on to the next page when filling up your form (without auto next feature enabled), I would suggest you check if there are any required fields left unfilled before you move on to the next page.

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    mwilsonl
    Answered on December 02, 2017 at 06:43 AM
    Thank you Mike_G.
    I am having an issue with the form I shared with you. When filling up my
    form the send button doesn't respond and the form is not sent. There are no
    required fields unfilled before hitting 'SEND' (also there are no page
    breaks and the auto next feature is disabled). Could you please check this
    form because it is not working properly and I don't know how to fix it.
    Regards,
    Michael
    ...
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    Chriistian
    Answered on December 02, 2017 at 09:32 AM

    I tried to send a test submission from your form (https://form.jotform.co/61076261683861) and I was able to replicate the issue you are reporting. When I click on the submit button, nothing happens. 

    15122247552017-12-02_2224.png

    It seems that you have encrypted your form. Can you try to clone your form and see if you will be able to submit the form by cloning the form? To clone your form, just follow the instructions provided in this article: How to Clone an Existing Form from a URL.

    If the issue still persists, please try to disable the encryption of your form and see if you will be able to submit the form?

  • Profile Image
    mwilsonl
    Answered on December 02, 2017 at 12:43 PM
    Thanks Christian.
    Cloning the faulty form did not work. I had to disable encryption of the
    form and then I could submit it.
    Problem resolved.
    ...
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    liyam
    Answered on December 02, 2017 at 02:19 PM

    Thanks for keeping us posted. We're glad that the matter is now resolved. 

    All the best.