- skinnermAsked on December 01, 2017 at 04:24 PM
The submissions below are not in the email activity log for our account, they were never received by us. It seems that every few months we have a problem with a number of these not being sent.
2017-10-25 17:03:59 Judaica Julie Magolino 147451 2017-10-25 18:08:27 Antique Furniture & Decorative Arts Jared Naegele 147456 2017-10-25 18:02:43 Fine Art Helen Yedziniak 147455 2017-10-25 17:41:06 Other Robert Wagner 147453
American Indian & Tribal Art Robert Reitzfeld 147449 2017-10-25 16:24:01 Antique Furniture & Decorative Arts Bryan Jellick 147448 2017-10-25 16:20:39 Silver Amie Bullard 147447 2017-10-25 16:11:10 Ceramics Amie Bullard 147446 2017-10-25 15:38:36 Other Christian Krause 147445 2017-10-25 15:31:46 Antique Furniture & Decorative Arts Wendy Morrow 147444 2017-10-25 15:18:17 Antique Furniture & Decorative Arts Charles Burkhart 147443 2017-10-25 14:49:35 Fine Art Sandra Hunnicutt 147441 2017-10-25 14:42:18 Ceramics Charity Chapman 147440 2017-10-25 14:14:24 Antique Furniture & Decorative Arts kristin zirkel 147439 2017-10-25 12:45:10 Antique Furniture & Decorative Arts Michael Torrey 147438 2017-10-25 12:24:05 Other Rita Fusaro 147437 2017-10-25 12:10:46 Other Kym Campfield 147436
- JotForm SupportKevin_GAnswered on December 01, 2017 at 07:18 PM
Apologies for the inconveniences this may have caused to you.
May you please provide us the form where you're experiencing the issue?
Also, as I can understand your issue, you're not receiving the submissions via email and nothing is recorded in the email history for your account, but you're seeing the submissions on your submissions page, is this correct?
Please provide us with your form/s we will be happy to have a look on them.
- skinnermAnswered on December 02, 2017 at 04:59 PM
- JotForm SupportBDAVIDAnswered on December 02, 2017 at 05:48 PM
Please note that your notification is conditioned to be sent, meaning that if none of the conditions are met, it will never be sent. Upon reviewing your conditions, there are many that are incomplete:
Please make sure to complete your conditions, and that you will not leave the chance on your form filling process, that none of the conditions will be met. My recommendation would to have a default notification(no conditions applied to it) to a specific email: https://www.jotform.com/help/25-Setting-up-Email-Notifications