Submissions not received again

  • skinnerm
    Asked on December 1, 2017 at 4:24 PM

    The submissions below are not in the email activity log for our account, they were never received by us. It seems that every few months we have a problem with a number of these not being sent. 



    2017-10-25 17:03:59 Judaica Julie Magolino 147451
    2017-10-25 18:08:27 Antique Furniture & Decorative Arts Jared Naegele 147456
    2017-10-25 18:02:43 Fine Art Helen Yedziniak 147455
    2017-10-25 17:41:06 Other Robert Wagner 147453

    2017-10-25 16:44:43

    		 American Indian & Tribal Art Robert Reitzfeld 147449
    2017-10-25 16:24:01 Antique Furniture & Decorative Arts Bryan Jellick 147448
    2017-10-25 16:20:39 Silver Amie Bullard 147447
    2017-10-25 16:11:10 Ceramics Amie Bullard 147446
    2017-10-25 15:38:36 Other Christian Krause 147445
    2017-10-25 15:31:46 Antique Furniture & Decorative Arts Wendy Morrow 147444
    2017-10-25 15:18:17 Antique Furniture & Decorative Arts Charles Burkhart 147443

    2017-10-25 14:49:35 Fine Art Sandra Hunnicutt 147441
    2017-10-25 14:42:18 Ceramics Charity Chapman 147440
    2017-10-25 14:14:24 Antique Furniture & Decorative Arts kristin zirkel 147439
    2017-10-25 12:45:10 Antique Furniture & Decorative Arts Michael Torrey 147438
    2017-10-25 12:24:05 Other Rita Fusaro 147437
    2017-10-25 12:10:46 Other Kym Campfield 147436
  • Kevin Support Team Lead
    Replied on December 1, 2017 at 7:18 PM

    Apologies for the inconveniences this may have caused to you. 

    May you please provide us the form where you're experiencing the issue? 

    Also, as I can understand your issue, you're not receiving the submissions via email and nothing is recorded in the email history for your account, but you're seeing the submissions on your submissions page, is this correct? 

    Please provide us with your form/s we will be happy to have a look on them. 


  • skinnerm
    Replied on December 2, 2017 at 4:59 PM

    We are not receiving the submissions via email and nothing is recorded in the email history for our account, but we are seeing the submissions on our submissions page again. This time, it is submissions sent in on 10/25/17. The form is https://www.jotform.com/build/33533220062440 

  • David JotForm Support Manager
    Replied on December 2, 2017 at 5:48 PM

    Please note that your notification is conditioned to be sent, meaning that if none of the conditions are met, it will never be sent. Upon reviewing your conditions, there are many that are incomplete:

    1512254680errors Screenshot 10

    Please make sure to complete your conditions, and that you will not leave the chance on your form filling process, that none of the conditions will be met. My recommendation would to have a default notification(no conditions applied to it) to a specific email: https://www.jotform.com/help/25-Setting-up-Email-Notifications