Form closing after attaching picture.

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    zpalmer
    Asked on December 01, 2017 at 04:29 PM

    Hey Team,

    I've had a few reports from some of my users, that after attaching a photo, the form is closed out, and they lose their submission. With some of our forms being rather large, this is causing a headache, as the entire form needs to be re-submitted. Do you know if this is a known issue, or any suggestions I can make to the users? It would also be nice to have a "drafts" area, where un-submitted forms go until they are submitted.

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    Marvih
    Answered on December 02, 2017 at 12:22 AM

    I have tested a submission with photos attached on your form https://www.jotform.com/70405232750143 and it was successfully submitted.

    You can enable the "Continue Forms Later" on your Form Settings page.

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    It is also advisable to limit the File Types allowed in your upload field, since it is only asking for photos. You can just put the file extensions jpg, jpeg, png, gif