Why is my account suspended?

  • paulkenfire1
    Asked on December 1, 2017 at 4:52 PM

    my forms are disabled and I can not get into my account.


    https://form.jotform.com/62307890951158

    https://form.jotform.com/62534428163152


    Please help.

  • ktyaguirre
    Replied on December 1, 2017 at 5:06 PM

    Upon review of your account it was found form:

    http://www.jotform.us/form/62534499852165 to be collecting ssn information on plain text fields as shown in the screenshot:

    https://www.screencast.com/t/Pf7HJcAm1K1

    We allow such collection only with the signature field that gathers your customers' approval.

     

    Here are some widgets you can add to the form (signature fields):

     

    http://widgets.jotform.com/search/signature

     

    Please use the appropriate method for collection of such information to avoid to be suspended by the Phishing Detector.

     

    We will reactivate your account, but we have to clean the form for compliance.

    Please add the signature field first and then add the requests for SSN, in order for the Detector to knowledge the fact that there is a valid requirement on the form. Otherwise, it will suspend it again causing delay to your endeavors.

     

    Allow 30 min for the system to detect your login.

     

    Thank you

     

  • ktyaguirre
    Replied on December 1, 2017 at 5:10 PM