Unable to open form in Internet Explorer

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    jmcphail
    Asked on December 01, 2017 at 05:35 PM

    Hello,

    I have a clinician trying to refer a patient and she is getting the error below. She is using internet explorer is that the issue? I can link through easily with safari and chrome....

    Thank you.

    Kat

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    John_Benson
    Answered on December 01, 2017 at 09:58 PM

    I opened your form using IE and it is working properly. 

    15121834003113zzz.png

    Please try sharing this link with your client: https://www.jotform.com/62905586272160

    If the issue persists, ask your client to try using a different internet connection to test it further.

    Let us know how it goes. Thank you.

  • Profile Image
    jmcphail
    Answered on December 03, 2017 at 10:43 AM

    Thank you John,

    I am seeing it working properly as well, but odd that she is not. 
    Thank you for your help.

    Best,

    Kat

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    Mike
    Answered on December 03, 2017 at 02:59 PM

    It could be something on the user's end that is blocking the connection. You may ask user to try with another browser, another device or another Internet Service Provider.

    It might be also worth trying to access it using the form 'www' link instead of the default 'form' link:

    https://www.jotform.com/62905586272160

    Thank you.