Not getting notifications

  • Barung
    Asked on December 1, 2017 at 7:10 PM

    Hi, we are not getting notications of submitted forms. Went through the help files where other users had the problem but havent been able to rectify. 

    Denis Lalor

  • Marvih
    Replied on December 2, 2017 at 1:11 AM

    I tried to check if your email "accounts@barunglandcare.org.au" is in the bouncelist and it is NOT. Have you checked the trash/archive folder in your email?

    Here is the guide on how to check if the email is in our bounce list https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    If you are using different email address for your submitted notifications, please check if it is in the bouncelist by following the guide above.


    Here is a guide on how to prevent your email address to be in the bouncelist. https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues


    L    et us know if you need further help.