I made several changes in the form but the preview took 30 to 60 minutes to show them

  • yujfujita
    Asked on December 2, 2017 at 4:00 AM

    Hi

    I made several changes to the form and previewed it for the review.

    But changes is not reflected immediately and will take 30-60min. to take change into effect in the pre-view.


    Anything wrong with the set up?


    Thanks

  • Welvin Support Team Lead
    Replied on December 2, 2017 at 8:06 AM

    The changes should not take that long. It should be instant after the form builder saves your changes. Are you still experiencing the problem? If so, would you mind listing the changes that are not showing up in the preview? A screenshot would also be helpful. 

    Also, I would suggest clearing your forms cache. Here's a guide on how to do that: https://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

  • yujfujita
    Replied on December 2, 2017 at 3:40 PM

    Hi Here is the situation now.

    This happens after I cleared the cache as you suggested.


    Sorry for big file.


    Yuji


    1. Form as of now 

    15122471932017 12 03 0531 Screenshot 10



    2. Form in preview


    15122471582017 12 03 0532 Screenshot 21

  • Marvih
    Replied on December 2, 2017 at 4:00 PM

    I have checked your form's Published URL first http://www.jotformpro.com/form/73167575662971 and it looked fine. Doesn't have broken design like the image you shared.

    I made several changes in the form but the preview took 30 to 60 minutes to show them Image 10


    Then I checked your form in Preview mode, and it still looked fine.

    I made several changes in the form but the preview took 30 to 60 minutes to show them Image 21


    Are you still experiencing this issue ? If yes, can you please try a different web browser.

    Or clear your browser's cache here is the guide on how to do it. http://www.refreshyourcache.com/en/home/

    Let us know if the issue is still present.

  • yujfujita
    Replied on December 2, 2017 at 5:51 PM

    Hi

    The issue is that all the changes made to the form is not reflected in a timely manner.

    When I change the text, the changes are not reflected in the pre-view

    and when I switch the theme, the previous theme remains and did not change.

    Anything wrong with my set up?

  • Welvin Support Team Lead
    Replied on December 2, 2017 at 6:14 PM

    We are from the same region and we're seeing the changes to your form. It's either a data replication problem or simply a browser problem. Please try the following;

    After you change something in the form builder, preview the form in a new tab then change the URL.

    For example:

    Instead of https://form.jotform.com/73356291001953

    Use;

    https://www.jotform.com/form/73356291001953 or;

    https://www.jotform.com/73356291001953

    Basically changing https://form with https://www.


    I hope this helps. Let us know if not so we can investigate further. 

  • yujfujita
    Replied on December 2, 2017 at 7:00 PM

    Hi 

    Thank you very much for the quick response on this.

    This is very helpful and I clean the cache and improved.

    However, the issue still remain on "Theme".

    I have changed the theme and would like to show on "Simplicity" theme.

    However, it did not change so far.

    Any set up is wrong on my side?

    Sorry for chain of request

  • David JotForm Support Manager
    Replied on December 2, 2017 at 10:30 PM

    Your form is currently showing up in Simplicity theme, how does it show up for you with the following link? https://www.jotform.com/73356291001953 

    1512271767form 001 Screenshot 10