I am unable to submit my form with encryption enabled due to please wait error

  • IvoryGarden
    Asked on December 2, 2017 at 12:05 PM

    I have tried everything with this form - and, waited for nearly a day.

    https://form.jotform.com/73347314948161

    I cannot figure out what the problem is  - I tried it directly through jotform also.

    Can you please help? 

     

    Page URL: https://form.jotform.com/73347314948161
  • Mike
    Replied on December 2, 2017 at 2:21 PM

    Thank you for contacting us.

    It appears that a form encryption option is enabled on your form, but that option is not configured. You can disable the form encryption to fix the submission issue.

    I am unable to submit my form with encryption enabled due to please wait error Image 1 Screenshot 20


    The forms are secure even with disabled form encryption. This is an advanced feature to provide an extra layer of security. If you would like to use that feature, you will need to re-enable it on form, see the next guide for more information.

    Encrypted Forms and How to Use Them

    Let us know if you need any further assistance.

  • IvoryGarden
    Replied on December 2, 2017 at 3:20 PM

    Well it works now for the free option, but for some reason, I can't get it to work with anything involving money.  'Error in Transaction' - I have tried it many times - even cloned another form - doing the same.  And, I tried another card.  Can you help?
  • Welvin Support Team Lead
    Replied on December 2, 2017 at 3:48 PM

    That's great to know.

    I have moved the other issue about the payment into a separate thread. Here's the new link: https://www.jotform.com/answers/1313004.