When I delete forms, account does not display the correct form count.

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    ajhardinghome
    Asked on December 03, 2017 at 04:52 AM

    You informed me yesterday that I had created more than 100 forms therefore I need o upgrade my account from Silver to Gold. 

    I have deleted some forms. Currently have 77. I need to delete more as they are no longer used, but when I do this, the system doesn't wipe them. Please advise ASAP 

    So right now i should be within the boundaries of my subscription eg under 100 forms. So, Why can I not see some of the submissions on the forms I have created? Eg please see attached. i know that there re submissions on the "Graduate (sign up) clothing offer" form. Yet the system doesn't show it. Please advise ASAP. 

    I have always love Jot Form , But am getting totally frustrated with it right now and contemplating switching



  • Profile Image
    ashwin_d
    Answered on December 03, 2017 at 07:50 AM

    Please note that silver plan allows you to create 100 forms. I did check your account and did not find any issue with that. You currently have 77 forms in your account. When you delete a form, it is moved to trash folder but is should clear your form count of account.

    I would suggest you to delete forms from your account and see it shows the correct form count. If the issue persists, can you please allow us to delete a form form your account to see if that displays the form count correctly in your account or not. 

    We will wait for your response.

  • Profile Image
    ajhardinghome
    Answered on December 07, 2017 at 07:43 AM
    You still haven’t answered my question about the submissions.
    Why are my forms only showing a small amount of submissions
    Eg: “Register” in the Taster Week file is only showing me 38 submissions and I know there are about 200.
    Where are they?
    Why can’t I see them ?
    Allison Harding
    Zig Zag Women’s Fitness & Motivation
    T: 07780513558
    E:allison.harding@zigzagpt.co.uk
    W: http://www.zigzagpt.co.uk/

    ...
  • Profile Image
    ashwin_d
    Answered on December 07, 2017 at 09:03 AM

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1316890