When I delete forms, account does not display the correct form count.

ajhardinghome
Asked on December 03, 2017 at 04:52 AM
You informed me yesterday that I had created more than 100 forms therefore I need o upgrade my account from Silver to Gold.

I have deleted some forms. Currently have 77. I need to delete more as they are no longer used, but when I do this, the system doesn't wipe them. Please advise ASAP

So right now i should be within the boundaries of my subscription eg under 100 forms. So, Why can I not see some of the submissions on the forms I have created? Eg please see attached. i know that there re submissions on the "Graduate (sign up) clothing offer" form. Yet the system doesn't show it. Please advise ASAP.

I have always love Jot Form , But am getting totally frustrated with it right now and contemplating switching
- Getting
- clarification
- i need
- Submissions
- love
- attached
- My Account
JotForm Support

ashwin_d
Answered on December 03, 2017 at 07:50 AM

Please note that silver plan allows you to create 100 forms. I did check your account and did not find any issue with that. You currently have 77 forms in your account. When you delete a form, it is moved to trash folder but is should clear your form count of account.

I would suggest you to delete forms from your account and see it shows the correct form count. If the issue persists, can you please allow us to delete a form form your account to see if that displays the form count correctly in your account or not.

We will wait for your response.
ajhardinghome
Answered on December 07, 2017 at 07:43 AM

You still haven’t answered my question about the submissions.
Why are my forms only showing a small amount of submissions
Eg: “Register” in the Taster Week file is only showing me 38 submissions and I know there are about 200.
Where are they?
Why can’t I see them ?
Allison Harding
Zig Zag Women’s Fitness & Motivation
T: 07780513558
E:allison.harding@zigzagpt.co.uk
W: http://www.zigzagpt.co.uk/

...
JotForm Support

ashwin_d
Answered on December 07, 2017 at 09:03 AM

I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread: https://www.jotform.com/answers/1316890