The word document attached to auto-responder email is blank.

  • Profile Image
    sandeepanandnair
    Asked on December 03, 2017 at 06:03 AM

    Hi

    When configuring the Auto responder to one of the forms I am working with, I had attached a word document. But the document on reaching the users inbox, just becomes a blank word document. I cant have it carry any contents. Essentially these are sample formats that I am sending and therefore needs to be editable and can't be pdf. 

    Please help. We need to send this form out ASAP.

    Kind Regards

    SANDEEP ANAND

  • Profile Image
    Mike_G
    Answered on December 03, 2017 at 09:18 AM

    I would like to apologize for any inconvenience this is causing you. I tried to make some test on my end and I wasn't able to reproduce the issue you are having. I have uploaded a .doc file in the email autoresponder of my test form and I was able to receive it with its content.

    1512310323t09_02.gif

    Here is my test form — https://form.jotform.com/73363222681959

    You can try to submit it with your correct email address to receive the email notification.

    Perhaps we can try the document that you are trying to send. Can you share with us the form that you are working on, please? As for the .doc file, you can upload it to any website that offers file hosting (Like Google Drive or Dropbox). Provide us the share link to that file and make sure that the file is set to public. I have set this thread to private so that you and the support team will only have access to it.

    We will wait for your response.

  • Profile Image
    sandeepanandnair
    Answered on December 04, 2017 at 12:43 AM
    Hi,
    I still have the same problem. Also with pdf. It is not just word. Could it have anything to do with our security policy? The attached document
    Kind Regards
    Sandeep Anand
    Senior Business Development Executive - Marketing
    [HLB Hamt]
    1801, City Tower 2, Sheikh Zayed Road, P. O. Box: 32665, Dubai, UAE.
    Tel: +971 4 32 77 775 | Fax: +971 4 32 77 677 | www.hlbhamt.com
    Mob: +971 567945759 | Email: sandeep@hlbhamt.com
    [15years]
    Follow us
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    Independent Member of HLB International, a world-wide Network of Independent accounting firms and business advisers.
    Offices : Dubai | Abu Dhabi | Sharjah | Fujairah | JAFZA | SAIF Zone | RAKIA | HFZA | India | Qatar
    P Please consider the environment - do you really need to print this email?
    [VAT Advt]
    ...
  • Profile Image
    ashwin_d
    Answered on December 04, 2017 at 08:31 AM

    I'm sorry for the trouble caused to you. 

    I did test your form and I am able to replicate the issue you are having. When I submitted from, the word document which was attached in the autoresponder email seems to be blank. Please check the screenshot below:

    1512394176blankAutoRes.gif


    Are you sure that you have attached correct word document file in your form's auto-responder email alert? I would suggest you to please remove the file and add it again and see if that solves your problem. 

    Do get back to us if the issue persists.

  • Profile Image
    sandeepanandnair
    Answered on December 04, 2017 at 08:43 AM
    Hi
    I have tried it at my pc at home with no antivirus and on other machines. I have done it several times, renamed the file, picked the file from a different destination all with the same results.
    Also, I tried transferring the file to my android phone and logged into jotform on chrome and removed the existing attachment and tried to pick it from the downloads list, I just can’t seem to find it. It (.doc file) seems to be unsupported for upload on android for whatever reason.
    I have attached both the files, the 25 kb file is the original and the other one is the Auto responder attachment. It cannot be previwed.
    Is there a telephone number I can get in touch with you on??
    Please find the link.
    https://form.jotform.me/73323036524449
    Kind Regards
    Sandeep Anand
    Senior Business Development Executive - Marketing
    [HLB Hamt]
    1801, City Tower 2, Sheikh Zayed Road, P. O. Box: 32665, Dubai, UAE.
    Tel: +971 4 32 77 775 | Fax: +971 4 32 77 677 | www.hlbhamt.com
    Mob: +971 567945759 | Email: sandeep@hlbhamt.com
    [15years]
    Follow us
    [facebook]
    [linkedin]
    [twitter]
    Independent Member of HLB International, a world-wide Network of Independent accounting firms and business advisers.
    Offices : Dubai | Abu Dhabi | Sharjah | Fujairah | JAFZA | SAIF Zone | RAKIA | HFZA | India | Qatar
    P Please consider the environment - do you really need to print this email?
    [VAT Advt]
    ...
  • Profile Image
    ashwin_d
    Answered on December 04, 2017 at 10:30 AM

    Unfortunately we do not provide support over phone. 

    I am not sure what is causing this issue in your form. I cloned your form and configured auto-responder to send word document as attachment. It seems to work as expected and I am not able to replicate the issue. Please check the screenshot below:

    1512401355autoResponder.gif

    I would suggest you to please test the following cloned form and see if you receive the attachment correctly in auto-responder email:   https://form.jotform.com/73373711277964 

    We will wait for your response.

  • Profile Image
    sandeepanandnair
    Answered on December 04, 2017 at 01:43 PM
    Hi
    You cloned that form..but could you attach the word document I wanted to attach in the first place. I had sent you those as attachments with my previous mail..the one that's some 20 or so kB is the file.
    Thanks
    Sandeep
    Get Outlook for Android
    ________________________________
    ...
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    Kevin_G
    Answered on December 04, 2017 at 04:28 PM

    This forum does not accept attachments, but you can send us the files to support@jotform.com so we can test with them in order to find if we can replicate the issue and find what may be causing it. 

    Please do not forget to include this thread number in the subject "1313171". 

    Looking forward to your response.