What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I copy the code to my website all I get is a blue html box and no form

    Asked by AndrewChan on September 18, 2012 at 04:54 PM
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    Answered by fxr on September 18, 2012 at 05:58 PM

    Hi, can you please provide us a link to where you have been trying to embed the form?

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    Answered by RowanStaveley on September 18, 2012 at 06:01 PM

    Can you please explain why this has been answered immediately but no response whatsoever to my tickets - I am astounded at the claims of big business users of this service if support pick and choose like this - although free at the moment - I am using on a site that is very likely to require paid membership and the chances of that are fading rapidly.

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    Answered by fxr on September 18, 2012 at 06:04 PM

    Rowan, support requests are answered (as much as we possibly can) in whoever has been waiting the longest, paid subscribers get priorty support. 

    I will look now for your query, its very possible you kept posting on the thread, pushing it down our queue. 

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    Answered by RowanStaveley on September 18, 2012 at 06:08 PM

    Apologies for hijacking another thread there are is a post by this account and the Ekonomical one that were raised an hour before - I have NOt kept posting on them they have had several views but no replies. I wont post here again

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    Answered by fxr on September 18, 2012 at 06:13 PM

    Rowan, the threads are answered in last in first out, you are going to have just trust us on that.

    Andrew was waiting 2 hours. 

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    We will get to your posts as soon as we possibly can, we can get very busy at times.

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    Andrew, I am sorry about the aside, if you can answer my original question, we will see if there is anything we can do for:

    "Hi, can you please provide us a link to where you have been trying to embed the form?"