Getting an invalid message upon submitting forms

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    bbnt
    Asked on December 03, 2017 at 09:33 PM

    Greetings , I've created a form that will allow clients to preorder items. The form is directed to my email address for processing, however, during the test drive, it's giving me an error message that says "Invalid PayPal account used. Please contact form owner.:". The problem is: I've not added a PayPal account.


    Your assistance would be greatly appreciated.


    Nicole Allen

  • Profile Image
    Chriistian
    Answered on December 04, 2017 at 04:20 AM

    You are getting this error when you test your form because you did not complete the proper way of setting up the Paypal payment integration on your form. The PayPal account is blank.

    15123788932017-12-04_1714.png

    To fix this, you need to apply your PayPal account email address to the Paypal integration.

    Please refer to this guide about PayPal Forms.

    Let us know if you need further help.