Getting an invalid message upon submitting forms

  • bbnt
    Asked on December 3, 2017 at 9:33 PM

    Greetings , I've created a form that will allow clients to preorder items. The form is directed to my email address for processing, however, during the test drive, it's giving me an error message that says "Invalid PayPal account used. Please contact form owner.:". The problem is: I've not added a PayPal account.


    Your assistance would be greatly appreciated.


    Nicole Allen

    Jotform Thread 1313437 Screenshot
  • Chriistian Jotform Support
    Replied on December 4, 2017 at 4:20 AM

    You are getting this error when you test your form because you did not complete the proper way of setting up the Paypal payment integration on your form. The PayPal account is blank.

    15123788932017 12 04 1714 Screenshot 10

    To fix this, you need to apply your PayPal account email address to the Paypal integration.

    Please refer to this guide about PayPal Forms.

    Let us know if you need further help.