Subscription Payment Failed - Action Required

  • Profile Image
    mohammednadeem
    Asked on December 04, 2017 at 02:55 AM

    Hello support,


    i am trying to update my credit card (master) to pay the subscription, but its saying declined, though the card is active and we are using it successfully for other transaction.


    Email: mohammed.nadeem@glc.com.sa
    Plan: Bronze

    kindly help. also, we want to benefit with the current offer. how can we?


    Thanks

    Nadeem


  • Profile Image
    John_Benson
    Answered on December 04, 2017 at 09:35 AM

    I checked your account and you're now subscribed to the Bronze plan.

    I am assuming that the issue has now been resolved and you successfully upgraded your account.

    Contact us again if you need assistance. Thank you.