Camera is black on IOS on photo upload on opening form on IOS

  • _guyevans
    Asked on December 4, 2017 at 4:47 AM

    Hi There,

    I am having an issue with my form. When I open the form link from the Mail app on IOS, the photo upload will not work, it will just display a black screen with the camera UI.


    It works fine if opening normally thru safari


    Thanks

    Jotform Thread 1313556 Screenshot
  • aubreybourke
    Replied on December 4, 2017 at 9:53 AM

    Its highly likely that the mail app blocks JavaScript as a security measure. Most email clients do this. HTML and CSS will work but not JS.

    The only other possibility is that the mail app needs permission to the camera. https://www.howtogeek.com/211623/how-to-manage-app-permissions-on-your-iphone-or-ipad/