When I click on the link below, I get the same screenshot as before

When I click on the link below, I get the same screenshot as before. Below
the email is the screenshot. In case it gets deleted, attached is the file
that shows what I see. Also, I filled out the form first thing this morning
with the information requested…..
Thanks for your help. We are literally frozen out of Jotform.
Angela

We cannot see the screenshot you're trying to share. Please log in to your account here in JotForm and open this thread: https://www.jotform.com/answers/1313926

After that, click on this "Insert/Image Link" button to add a screenshot here in the Support Forum.

You may also send the screenshot to my email address john@jotform.com

We'll wait for your reply. 

New response received
John,
I cannot log into Jotform. I am trying to attach the screenshot again – as
a word document and as a png.
Angela
...

I whitelisted your IP Address. Could you please try again if the issue still persists?

If yes, please try using a different internet connection. 

Let us know how it goes. Thank you.

New response received
Hi John,
You did it! It looks like we are back in business. Do you know what
happened?
Angela
...

It looks like an older account, AAtest, the was created under your same IP address was suspended due to creating forms that request social security numbers.  It seems as though our system just recently suspended that account.  This caused the IP associated with the account to be blocked. 

Your current account was not affected and forms remained active even though the IP was blocked.

New response received
David,
I looked and could not find the AAtest account. I must have deleted it. If
not, please let me know so I can delete now.
As for the issue with SSN, we asked all our subusers to remove any requests
for SSNs.
Thank you.
Angela
...

The AAtest account is associated with the email address "aandrola@aol.com".  It does not appear to be an account that was being used.  If the account is not needed, I will leave it suspended and it will no longer cause any trouble.

New response received
David,
Sounds good. Please leave suspended.
Angela
...

Will do.  It should no longer cause any trouble.