Edit links & edit forms redirecting

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    Asked on December 04, 2017 at 01:16 PM

    Hi there, when we open up edit links or go into view submissions and try to edit from there we are automatically redirected to this link:


    if we hit the back button it just refreshes to the link above. 

    This is the actual link to the form/submission we are wanting: 


    We tried other web browsers and other forms that we have created. It only seems to be doing it with this particular form

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    Answered on December 04, 2017 at 02:36 PM

    I tested your form by submitting and then editing the submission, but I wasn't able to replicate any problem:


    Are you editing the submission from the submission email that you received?

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    Answered on December 04, 2017 at 06:43 PM
    Yes we are trying to edit it via the e-mail link and we’ve also tried to go in and edit through the submissions. A coworker and I have tried several times on different computers and browsers. It’s happening to all submissions in that jotform. We’ve had a quick few minutes where it’s working normally and then goes back to refreshing to that weird link.
    Meghan Weber | Intake Coordinator, Behavioral Services
    11111 East Mississippi Avenue, Aurora, Colorado 80012
    Phone: (720)-469-2967 Fax: (303) 214-3360
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    Answered on December 05, 2017 at 12:01 AM

    I have checked the email history log and see that the edit link in the notification is correct and should be working fine. Could you try logging into a private/incognito window or a separate browser to see if that works? Also, since you are a sub-account user could you check with the form owner to see if editing the submission is working fine. 

    Please get back to us if you need any further assistance. We will be happy to help.