Gmail account not receiving form notifications

  • sadiesarti
    Asked on December 4, 2017 at 1:32 PM

    Hello,

    Blossomdurango@gmail.com is not receiving notifications from https://form.jotform.com/73124439319962.

    We have already undertaken the following troubleshooting steps:

    * Searching in mail, spam, and trash. Result: Not located.

    * Adding blossomdurango@gmail.com as the sender email using SMTP. Result: One notification was received, and then subsequent notifications were not received.

    * Ensuring that the email is not on the bounce list by the email in settings and then removing it. Result: No change. Notifications are still not being received.

    The location of the form is listed below. Please add an item for the cart to show the form.

     

    Jotform Thread 1313966 Screenshot
  • aubreybourke
    Replied on December 4, 2017 at 3:38 PM

    You can check your email history yourself:

    How to View All Your Form Email History

     

    I checked your account and see that the email was on the bounce list. So that's why you weren't receiving emails there.

    It was removed from the bounce list couple hours ago. And I can see submissions are getting through on that email now. 

    Please check your mail now. It should be fixed.

     

  • sadiesarti
    Replied on December 4, 2017 at 3:45 PM

    Hi Aubrey,

    Thank you for the response. We are still not receiving the notifications.

    Any other suggestions?

     

  • sadiesarti
    Replied on December 4, 2017 at 4:49 PM

    I changed the notification from: email back to noreply@ and we are now receiving the emails. Will test again in an hour to ensure the solution is working.

  • Marvih
    Replied on December 4, 2017 at 8:11 PM

    Since you are using a Gmail account you can try adding your new email address using "Verified" type instead of SMTP.

    Gmail account not receiving form notifications Image 10

    Enter the verification code sent to the email address you wanted to add to confirm.

    I suggest you test this by adding a new "Email Notification" and set the Sender for that notification using your newly added email address.

    Gmail account not receiving form notifications Image 21

    Optional: Here is a guide on how to delete Sender Emails using SMTP settings.https://www.jotform.com/help/241-How-to-Edit-Delete-Sender-Emails-on-SMTP-Settings

    Let us know if it worked.