What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Payment form doesn't seem to work

    Asked by intoexhibitions on September 18, 2012 at 06:04 PM

    I thought I had got my form finished until I tested it.

    Here it is:


    </p> <p>

    It is a multipage form with a payment form at the end. The intention of the form is that the visitor follows one of ten possible routes through the form eg:

    1. Page 1 - all visitors must enter name, email etc then select one of ten radio buttons

    2. Pages 2 -11 - each visitor will be directed to one of these pages (2 - 11) depending on which radio button they select on page 1. Here they will upload information and a file. They must pay for each file they upload. SO the theory was that once they upload their file they would press next and go to the PayPal page and then, once they had paid, they would submit.

    All that happens when I test the form is that if they select radio buttons 1 - 9 they go to the appropriate page but if they click next they are directed to the next page NOT THE PAYPAL.

    I tried putting a submit button on page 2 but this just submits the form and does not go to PayPal. The only page with the PayPal option is page 11.

    How do I make the form do what I want ie once they have uploaded files from any of the pages 2-11, they are then taken to a payment page and lastly to a submit page?

  • Profile Image
    JotForm Support

    Answered by Mike_T on September 18, 2012 at 06:58 PM

    I have replied to the first thread:

    Payment form is not redirecting to PayPal website

    Thank you for using our services.