Form not loading in Internet Explorer Help

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    TorahUmesorah
    Asked on December 04, 2017 at 01:55 PM

    ISomeone just informed us that our form doesnt work in IE only Chrome. I tried it on my computer as well and also got a

    This page can’t be displayed

    error message. Please help quickly!

    https://form.jotform.com/TorahUmesorah/presidents-conference-2017

  • Profile Image
    aubreybourke
    Answered on December 04, 2017 at 04:43 PM

    I tried loading your form in Internet Explorer and it crashes every time.

    I found an error in the console. But I'm not sure if its relevant:

    1512423396Microsoft Edge 04_12_2017 21_3

    So I have escalated the issue to Level 2 support. They will investigate and post a response on this thread.


  • Profile Image
    TorahUmesorah
    Answered on December 07, 2017 at 08:16 AM

    It has been three days since I have heard any response about this issue and that means that  all my customers that go to register for our event which is in three weeks, with IE are not being able to register.  This is unacceptable.  Why has this not been addressed yet?

  • Profile Image
    aubreybourke
    Answered on December 07, 2017 at 09:20 AM

    It can take time for the developers to look into the matter. 

    Just to update, you have been assigned a developer. And they have marked the priority as "important'.