- laughlin86Asked on December 04, 2017 at 02:37 PM
the questions are there, there are no answer available to the user. form was fine yesterday.
Elements missing include check boxes, drop downs, and add additional items widgets
I have disabled the dog application with a try again message as it's generating tons of calls. The cat application is displaying the same issues, since it isn't used as often, I can leave this live for you to see what I have in production
I've tried to add screenshot to this issue several times and it won't create the question with the file attached
- JotForm SupportSabbirAnswered on December 04, 2017 at 02:44 PM
I have checked the link provided and I found your form disabled.
Then I checked your form settings and found its been disabled.
Please enable it and check back again.
- laughlin86Answered on December 04, 2017 at 02:46 PM
In my question I specifically stated that I intentionally disabled it - i'm getting tons of calls about the application not working. i can enable it for a short period of time, but I can't leave a broken form up.
Similar issue on a less used form http://www.jrspupsnstuff.org/?page=catapp
- laughlin86Answered on December 04, 2017 at 02:58 PM
Same issue with my volunteer application
- JotForm SupportSabbirAnswered on December 04, 2017 at 03:07 PM
Sorry for the inconvenience.
Can you please try use http:// instead of https:// in your form link on the embedded code you have used?
Also let us know which browser you are using.
Let us know if it makes any change.
- laughlin86Answered on December 04, 2017 at 03:29 PM
This happens on both IE and Chrome - I can't change to an unsecured at the drop of a hat, I have limited resources with the ability to change our website. And, since I am collecting sensitive data, doing so is not in my customer's best interest.
These forms were all working fine, my last application received was at 12-04-2017 11:46:53.
- laughlin86Answered on December 04, 2017 at 03:54 PM
Our website is pulling it as an embedded link using the code that your publishing section gives us. When I changed to remove the S, it made no difference. Pulling the URL directly (outside the embedding code) works with the S and without the S.
- JotForm SupportKiranAnswered on December 04, 2017 at 07:23 PM
Please get back to us if the issue still persists. We will be happy to assist you further.