Using email on account

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    tfcsatx
    Asked on December 04, 2017 at 05:33 PM

    I set up separate accounts for my clients but want to use my email address on their profile so I will receive emails from JotForm. My clients don't edit their forms so it's an issue having to ask them to forward emails to me. When I edit the email on their profile, I'm told my email is already registered since I have an account set up for myself. Can this rule be overridden? 

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    John_Benson
    Answered on December 04, 2017 at 08:37 PM

    Unfortunately, it is not possible to register the same email address on multiple accounts. However, if you're referring to the notification email recipient. You can add multiple email recipient by following this guide: https://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients

    Related guide: https://www.jotform.com/help/314-How-to-Properly-Add-Change-and-Test-a-New-Email-Recipient-Address

    I hope this information helps. If you have questions, please contact us again.

    Thank you.