Can't get into account

  • Profile Image
    LMW 
    Asked on December 04, 2017 at 07:34 PM

    Hello! I opened a new account today and was in the middle of creating my first form when I was suddenly pushed out of the platform. I tried to log back in but kept getting an error message that my password did not match. So I clicked the link to reset my password, reset it and then tried to log back in, but with no luck. Same message that my password didn't work. This pattern continued until I reset my password approximately 5 times. Now when I try to log-in, the page just freezes and nothing happens.

    I've tried private windows, new browsers and restarting my computer to no avail. I even called my VA (she lives in another state) and she also could not get in. Please help. I have clients who are waiting on this form and I need to get it out ASAP.

    Thanks!

    LeeAnn

  • Profile Image
    BJoanna
    Answered on December 05, 2017 at 01:58 AM

    I checked and your account LMW is autosuspended by our phishing system. I inspected the form that you created, but I was not able to find any fields that are violating our Terms of Use. I activated your account. Please try again to log in. 


  • Profile Image
    LMW
    Answered on December 05, 2017 at 11:23 AM

    Thanks - I can access now.