Can't get into account

  • LMW
    Asked on December 4, 2017 at 7:34 PM

    Hello! I opened a new account today and was in the middle of creating my first form when I was suddenly pushed out of the platform. I tried to log back in but kept getting an error message that my password did not match. So I clicked the link to reset my password, reset it and then tried to log back in, but with no luck. Same message that my password didn't work. This pattern continued until I reset my password approximately 5 times. Now when I try to log-in, the page just freezes and nothing happens.

    I've tried private windows, new browsers and restarting my computer to no avail. I even called my VA (she lives in another state) and she also could not get in. Please help. I have clients who are waiting on this form and I need to get it out ASAP.

    Thanks!

    LeeAnn

    Jotform Thread 1314308 Screenshot
  • BJoanna
    Replied on December 5, 2017 at 1:58 AM

    I checked and your account LMW is autosuspended by our phishing system. I inspected the form that you created, but I was not able to find any fields that are violating our Terms of Use. I activated your account. Please try again to log in. 


  • LMW
    Replied on December 5, 2017 at 11:23 AM

    Thanks - I can access now.