Blank Page on Submission

Hello, 

I had a complaint of a user going to a blank page when they submitted a form.    When I tested the form (using authorize.net Sandbox mode for the credit card) the form did the same thing.   I updated the form to go to a separate page on the site and it is still doing the same thing.   Any ideas?  

Hello,

I checked your form on stand alone and it works fine. However, while checking it out on your web page, I see that it is not working properly.  Can you try clearing your wordpress CMS cache and see if it fixes the problem?  You can check out this page I found online on how to clear caches on Wordpress: http://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/

If the problem persists after clearing the cache, please let us know.

I think that may have worked, but I did get an error while testing it this morning.  The error said PCI: Error during transaction: The Merchant login IF or password is invalid or the account is in Active.   Does my client need to adjust his Authorize.net account?  

Thanks! 

Hi losagaves,

To avoid confusion and to better assist you, we will be addressing your issue on this thread: https://www.jotform.com/answers/1314993

Thank you.