Why am i still locked?

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    Asked on December 05, 2017 at 07:38 AM


    We have been locked out for about 2 weeks now.  I sent a message with the reason we were collecting the information we were.  We are an employer who is using jot form to collect new employee information.  That is why we are asking for SSN, etc.

    When can we get back in and continue?

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    Answered on December 05, 2017 at 09:34 AM

    Upon review of your account it was found form:

    http://www.jotform.us/form/73243612249151 is collecting SSN and banking information without a mandatory signature field from your customers. We understand that you operate in this line of business but you need to follow the rules to make it possible to obtain this information. Banking information is also allowed with the appropriate signature field. 

    Here are some widgets you can add to the form (signature fields):


    You can also add this Terms of use widget (for the agreement)


    Might you need to add a Terms of Use as well.

    Voided checks uploads is banned, understand that Online form builders, including JotForm, have been used for identity theft in the past. We go to great lengths to prevent this. That is why our Terms  will mention the collection of SSNs and driver's licenses to be considered as a Phishing activity, and therefore our tools are oriented to screen this type of forms and impair them from operating.

    We cleansed your form and reactivated your account. Please start by placing the signature field first in order for the system to recognize there is a valid input of the information and then elaborate further by placing the requests that you need.

    Please allow 30 min in order for the system to recognize your login and start in your endeavor.

    Thank you.