- email@example.comAsked on December 05, 2017 at 11:41 AM
Unable to login to account due to suspended account. Please advise.
- JotForm SupportktyaguirreAnswered on December 05, 2017 at 12:12 PM
Upon review of your account it was found form :
http://www.jotform.us/form/40196502224143 is requesting SSNs
This is only permitted using a mandatory signature field.
We have noticed that you request to type the full name. Unfortunately the text fields do not secure the information requested. As shown on the screenshot:
We have cleansed your form and reactivated your account. Please start by adding the mandatory signature field first and then elaborate on the other fields where you gather the requested information.
Here are some widgets you can add to the form (signature fields):
Your account has been reactivated and your form cleansed. Allow 30 min in order for the system to reset and recognize your login.
- JotForm SupportktyaguirreAnswered on December 05, 2017 at 12:15 PM